“Bird Man”

Client: Elderly man with several large exotic birds
Fiduciary: Stella, Heritage Trust, Santa Fe
Crisis: As the client aged, maintenance on the bird enclosures declined. Mold, dander, and fecal matter built up—eventually leading to health complications that landed him in the hospital. The home had to be professionally remediated.
The pets? Still there. Still unassessed. Still unplanned for.
No behavior evaluation. No long-term rehoming plan.
No protection for the birds or the estate.

Cost to Estate (so far):
 • $25,000+ in emergency remediation
 • Disrupted housing for the client
 • Rising future liabilities from unplanned exotic care
 • Emotional stress on fiduciary and family

What Glass Dog Could Have Done:
 • Immediate exotic care assessment
 • Structured cleaning protocols + preventative support
 • Rehoming pathway mapped with sanctuaries
 • Emotional and physical wellbeing plan for the client
 • Integrated all pet needs into trust documents proactively

Why it matters:
Without a professional concierge, the estate hemorrhaged money and the client’s health suffered. Stella said it best:

“We had a pet problem. It became a health crisis. And now it’s a real estate issue.”